The Dialer · Engine v4

The Dialer
That Outdials Them

Predictive, progressive, and preview modes — running on any carrier, with sub-100ms AMD, real-time disposition routing, and a TCPA stack built in. Up to 5× the dial rate of legacy contact centers, on hardware you already pay for.

Contact Us → See It Running
5×
Max Dial Rate
<100ms
AMD Latency
99.99%
Uptime SLA
200k
Leads / List
Inside The Platform

Every Screen. Live.

Click through the eight surfaces that run a real call center — live floor, dashboard, campaigns, lead lists, search, agents, recordings, and compliance. All wired up in production right now.

app.dialvora.ai/live
Live Floor — real-time call monitor Dashboard — conversion analytics Campaign rules editor Lead lists — CSV upload + compliance Search leads — find & edit any contact Agent roster — CSR + Verifier roles Call recordings — bot, agent, 3-way TCPA compliance tools

Live Floor — ViciDial-style monitor

Real-time agent status, ready/on-call/paused counts, per-campaign hopper depth, dial-level control (1× → 5× burst), and pause/resume. Auto-refresh every 4 seconds.

Dashboard — real data, not demo data

Conversion rate per campaign, sales/transfers/DNC counts, ready-agent state, daily activity chart. Filter by 24h, 7d, 30d, all-time. Currently showing 114 real leads.

Campaign rules — granular control

9 tabs: Basic, Dialing, Lists & Mix, AMD & Drops, Voice Bot, Agent, Transfers, Recording, Compliance, Schedule. Color-coded, identity, dial settings — everything ViciDial has without the 1998 UI.

Lead Lists — 200k+ CSV upload, cleanup built in

Every upload runs duplicate detection, phone validation, time-zone detection, state/ZIP filters, and format cleanup before a single lead lands in the database. Reset, Export, Recycle — all there.

Search Leads — find anything, edit anything

Phone, name, email, lead ID — search any field across every list. Filter by status, state, DNC. Bulk-update dispositions, schedule callbacks, or export filtered subsets to CSV.

Agents — CSR & Verifier roles

Add agents with extensions, passwords, role assignments (closer/verifier), and per-agent campaign access. Status, login state, extension number — full roster control.

Recordings — bot, agent, 3-way, full mix

Every call tagged by type: bot_leg, agent_leg, threeway, full. Storage, playback, download, delete. Filter by type, agent, or campaign to find the call you need in seconds.

Compliance — 12 TCPA tools in one place

TCN, Blacklist Alliance, DNC.com, PossibleNOW, Contact Center Compliance, ATDS Lookup, Neustar TCPA Watchdog, RND Reassigned Numbers, TCPA Consent Manager, ActiveProspect TrustedForm, Jornaya LeadiD, CNAM. Real-time scrub before every dial.

The Bot Stack

Bots That Work
In Shifts.

A three-tier AI pipeline that opens, qualifies, and closes — with humans waiting only for the edge cases. Each tier hands off with a warm transcript, full context, and the recording attached.

Tier 01
×1.
Opener Bot
CSR

First contact. Cold-opens any list, pitches in your voice, qualifies budget and intent in under 60 seconds. Hot leads only move forward.

  • Cold opens any list, 200+ dials/hour
  • Pitches in your cloned voice
  • Qualifies budget & intent <60s
  • Warm transfer → Verifier tier
Tier 02
×2.
Verifier Bots
Verifier

TCPA-compliant qualification. Two bots running in parallel — verify identity, capture consent on tape, stamp TrustedForm/Jornaya, then warm-handshake the closer.

  • Verifies identity, age, income
  • Captures consent on recorded line
  • Stamps TrustedForm + Jornaya LeadiD
  • Warm handshake → Closer tier
Coming Soon
Tier 03
×3.
Closer Bots
Closer

Full-time closing crew with tool access. Three closers handle objections, pull live quotes/premium from your APIs, and book the appointment or take payment.

  • Dials with quoting tool access
  • Pulls live premium / rate quotes
  • Handles objections, takes payment
  • Books the appointment in your CRM
01
Hopper LoadPull next N leads from list
8ms
02
TCPA / DNC ScrubRealtime against 12 lists
42ms
03
Carrier RouteTwilio / Plivo / Bandwidth
12ms
04
AMD & Drop DetectionVoicemail / busy / no-answer
<100ms
05
Agent BridgeConnect to live closer
20ms
06
Disposition + RecordOutcome logged, audio archived
Async
The Engine

From Hopper
to Disposition
in 6 Stages.

Every dial passes through the same six-stage pipeline. End-to-end latency from queue-pop to live agent connect averages under 250ms on Hetzner / AWS / GCP infrastructure.

Each stage is independently observable. Slow disposition lookups? Sluggish AMD? You see it in the metrics dashboard before it hits your floor.

Carrier Agnostic

Every Carrier.
All Connected.

Dialvora speaks SIP. We integrate with every major programmable-voice API and SIP trunk provider — pay them direct, no markup, no lock-in.

Twilio
Connected
Plivo
Connected
Bandwidth
Connected
Telnyx
Connected
Vonage
Connected
SignalWire
Connected
Sinch
Connected
VoIP.ms
Connected
Flowroute
Connected
3CX
Connected
Inteliquent
Connected
Any SIP Trunk
Connected
Don't see your carrier? If it speaks SIP, RTP, or has a REST API — we'll wire it up. Free for early customers.
Request your carrier →
Compliance, Built In

12 TCPA Tools.
Zero Bolt-Ons.

Every dial scrubs against the DNC, litigator lists, reassigned numbers, consent records, and your internal suppression list — before the SIP INVITE leaves the box.

TCN — Litigator List
Real-time scrub against known TCPA litigators.
Blacklist Alliance
Multi-source litigator & DNC database.
DNC.com
Federal & state Do Not Call registry.
PossibleNOW DNC
Enterprise DNC + wireless ID compliance.
Contact Center Compliance
Real-time DNC, TCPA & state-list scrubbing.
ATDS Lookup
Cell vs landline — avoid auto-dialer violations.
Neustar TCPA Watchdog
Reassigned numbers — avoid wrong-number TCPA.
RND Reassigned #s
FCC official reassigned-numbers database.
TCPA Consent Manager
Store & verify express written consent records.
TrustedForm
ActiveProspect certified consent for every lead.
Jornaya LeadiD
Independent verification of lead consent.
CNAM Database
Caller-name lookup — dodge spam-likely flags.
Technical Specs

Under The Hood.

For ops leaders, IT, and procurement. The numbers your compliance officer will ask about.

Concurrent Channels
Unlimited — scales with carrier capacity
Dial Rate
1× preview · 2× progressive · up to 5× predictive
AMD Detection
Energy + frequency analysis · <100ms decision time
Carriers Supported
Twilio, Plivo, Bandwidth, Telnyx, Vonage, SignalWire, Sinch, VoIP.ms, Flowroute, 3CX, Inteliquent, any SIP trunk
Codecs
G.711 µ-law/A-law, G.722, Opus, G.729
SIP / RTP
TLS encrypted SIP, SRTP for media, full STIR/SHAKEN attestation
List Size
200,000+ leads per CSV upload, 50M+ per campaign
Recording
Bot leg · agent leg · 3-way · full mix · all retained for the term you choose
Compliance Stack
12 integrated tools: National DNC, State DNC, Litigator List, Reassigned #s, ATDS, TrustedForm, Jornaya, CNAM, Time-Zone Guard, & more
Uptime SLA
99.99% on Enterprise plan · 99.9% on Pro
Deployment
SaaS · Private Cloud (Hetzner / AWS / GCP / Azure) · Self-Hosted Enterprise
API
REST + WebSocket streaming · webhook events on every disposition, transfer, recording

Spin Up A Campaign.
Today.

Free trial — no credit card. Upload a CSV, connect Twilio (or your existing carrier), and you're dialing in under 15 minutes. Real calls. Real leads. Your domain, your DID.

Contact Us → See Pricing